The reason for the problem was the server problem Google faced a couple of days ago. When surveys were sent to members with gmail accounts, they were returned to sender (Cint) with message that the account did not exist.
Online Market Research in 86 countries - 90 survey panels in the Digital insights gathering platform. 550 000 members
Friday, 18 December 2020
Gmail problem
Many members with an gmail have not been able to log in to their account the last couple of days. Cint says that the problem should be solved today (Friday 18th of December).
PayPal Problem solved
Cint are making progress resolving this and most panelists will be paid in the next couple of days (half of missing transfers were cleared over the night).
We are truly sorry for this, but hopefully this will not happen again.
New Payment Option in our Russian panel - Ozon.ru
Ozon.ru
Интернет-магазин OZON— низкие цены на миллионы товаров! Электроника, одежда, косметика, книги, зоотовары, продукты и многое другое.
Ваш виртуальный подарочный код Ozon.ru будет отправлен прямо на ваш адрес электронной почты, как правило, в течение 1 дня.
Посетите ozon.ru и создайте аккаунт, чтобы узнать больше
НАИМЕНОВАНИЕ ПЛАТЕЖА | МИНИМАЛЬНАЯ СДЕЛКА | МАКСИМАЛЬНАЯ ЗА СДЕЛКУ |
|---|---|---|
Cint - Giftery Card (Giftery Card Russia) | 300.00 RUB | 300.00 RUB |
Cint - PayPal (PayPal Russia) | 300.00 RUB | 300.00 RUB |
Cint - Ozon (Cint - Ozon.ru) | 300.00 RUB | 300.00 RUB |
Thursday, 17 December 2020
New Payment Option in our US Panel - Virtual Visa Debit Card
Our US members can now also choose Virtual Visa Debit Card as a payment option.
With a Virtual Visa Debit Card, you can access your funds 24/7 and make purchases at millions of locations that accept Visa.
A Visa Debit card works basically like a check. The amount of your purchase is deducted directly from your checking account.
PayPal problem again
We're really sorry to have to let you know that we are experiencing difficulties with Paypal again after just a couple of months of the facility being restored.
Since the beginning of December Cint have seen delays in their bank transfers being processed. The last bank transfer reflected in their Paypal account on the 11th December after 9 days delay. We are now waiting on 6 bank transfers dating back to 4th December (13 days delay so far).
Cint are in touch with Paypal at the moment to resolve this. Their policy is not to start a trace on bank transfers until 30 days have elapsed, but given past performance they have agreed to start an investigation now.
We have been working to find alternatives to Paypal that will not run into the same chronic problems. We have focused on finding solutions that are as close to cash as possible, but which can be administered in Cint's system as vouchers. Today we have added a new Virtual Visa Debit Card reward in our US panel and will be adding this in EUR in the New Year. We have also added a new reward for Russia (Ozon.ru) due to specific regulatory issues with Paypal in that country.Wednesday, 16 December 2020
Google email problem - email invitations Cint send out are bounced by the email server
Are you using gmail in our Survey Panel? Then you probably have found out that you are not able to log in to your account.
A lot of our members with gmail account are for the moment affected by the server problem at Google and all emails to an gmail account will reurn this message: failed: host gmail-smtp-in.l.google.com (74.125.205.27) said: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces.
When a survey is sent to a member with gmail, the email invitations Cint now send out are bounced by the email server.
If Cint have sent you an survey invitation the last couple of days when the Google server were down, your gmail accounts have been marked as a bad email by SendGrid (email delivery platform used by Cint). And because the email were bounced by the email server (Google) the email was blocked by SendGrid.
We have contacted Cint and asked them to find out if they have a quick fix for this (automatic restore all affected accounts) or give us a list over all members affected.
If you are not able to log in to your Triaba account, contact Cint zendesk; https://cint.zendesk.com/hc/en-us and tell them to activate your account again. You can also send us an email (support @ triaba.com) and we will contact Cint. The fastest option is to contact Cint directly.
Tuesday, 29 September 2020
PayPal Issue solved!
The problem Cint have had with PayPal have now been solved. The reason have been shared with our members, but many have denied that this could be the cause and accused Cint and/or Triaba to lie about this.
PayPal have admitted that they caused this problem when the implemented new security measures, but still a lot of members do not believe in this.
We are sorry for the problem we had with PayPal and because of this problem, Cint is looking for more alternative payment options. Hopefully new options will be added soon.
"Recent security measures implemented by Paypal without any pre-warning has prevented many payments getting correctly transferred".
Thursday, 27 August 2020
Paypal Issue - Technical problem
UPDATE 24.09.2020: Message from Cint
Dear User,
Unfortunately, due to some additional security measures put in place by Paypal recently, we have been experiencing severe delays in processing your Paypal rewards payments.
What has happened?
· Paypal was not accepting bank transfers from Cint - the technology platform used to deliver surveys and rewards to panellists. This means we were unable to add money to our account in order to pay you.
What steps have been taken so far?
· We have returned the points for all pending Paypal transactions back to your account so you could choose another reward option where possible.
· We have temporarily removed the option to choose Paypal in our portal / app.
· We have identified the reason why Paypal was not accepting Cint’s bank transfers (Recent security measures implemented by Paypal without any pre-warning has prevented many payments getting correctly transferred)
When can you receive your Paypal payments?
· We expect to be able to restart offering Paypal payments from the 28th of September 2020
We are genuinely sorry for the inconvenience this disruption has caused. We will provide a further update as soon as payments resume.
UPDATE 23.09.2020: Having escalated this issue with Paypal, Cint have the following update:
- Historically Cint has used a generic name called “Your panel” as their Paypal business name, so when payments are made to panelists, their statements read ‘Your panel’ instead of Cint.
- However, without any prewarning, Paypal has recently introduced some additional security measures to their fund transfer process, which requires a Paypal account’s business name to match its corresponding bank account’s business name.
- This new requirement has created an overwhelming number of reversals in the Paypal system, and as a result, many of Cint's accounts were affected; which unfortunately took some time to troubleshoot.
Since the problem now have been detected, we hope that Paypal soon will be up and running again.
UPDATE 16.09.2020: Paypal is experiencing problem with several Nordic customers, including Cint. The latest news I have is that Paypal is working hard to solve this, but we are not pleased since they did not prioritise this problem at once. Therefor Cint are working to find more payment options in the different countries so that members can choose more ways to get their rewards.
UPDATE 04.09.2020: As Cint have been trying to solve the issue with PayPal and weren’t able to get this done until today (friday), Cint can’t wait anymore for PayPal. Cint's operations team have suggested that we will proceed today with the following solution.
Cint has identified the countries where they have Paypal but also have other payment methods available. For all of these countries, they are going to do the following:
• Roll back all pending Paypal payments
• Add messaging asking users to choose other method. This would be added to Zendesk and linked from portal by Cint’s product team.
• Temporarily block further payouts to Paypal in these countries (PayPal will be disabled for panels in these countries across the whole platform)
For the countries where we have only PayPal as an option, Cint will still look for the solution.
UPDATE 03.09.2020: Unfortunately the test payment didn't come through to Cint's account yesterday, this means Cint is still unable to add funds to Paypal. Cint is clear on that the problem is not on their side, but on Paypals.
The team responsible for this at Cint is in touch with PayPal’s department to escalate the issue further.
UPDATE 02.09.2020: Paypal have completed their investigation and concluded that they have sent the money back to Cint, but it may take 30 days to arrive. Paypal gave no reason that the payments were returned.
Yesterday morning Cint made a test payment of a small amount after re-checking the transaction details. If successful, Cint will see it in Their Paypal account on Thursday and will start to ramp up payments again (if it works).
UPDATE 28.08.2020: Latest update is Paypal said their team is investigating and will get back to Cint in max. 72 hours. We are hoping for having this resolved on Monday.
Cint says that there is a technical problem with all payments (Paypal). They do not know when it will be solved, but Paypal and Cint is working hard to solve the problem.
If possible, you can choose another payment option. If you already have redeemed your earnings through Paypal, let us know if you wants us to contact Cint and ask them to delete the Paypal payment so that the money is returned to your account.
Sorry for the problem.
Saturday, 22 August 2020
The winners - Summer competition 2020
Here are the winners in our Summer competition 2020:
| Name | Country | Prize |
| Maja Kovacek | Ireland | 200 |
| Alice Bonifácio | Portugal | 200 |
| Abdulrazak seriki | Nigeria | 5 |
| ABDUSSALEEM PUNNAKKATTUKUZHI | UAE | 5 |
| ABRAM THABANG molepo | South Africa | 5 |
| Aggeliki Kaligeri | Greece | 5 |
| Agne Grocke | Lithuania | 5 |
| Agustina Luján Chavez | Argentina | 5 |
| Ahamed hasan | UAE | 5 |
| Aireen Carla S. Nang | UAE | 5 |
| Ajay Bharat Uniyal | India | 5 |
| Akinfolami Akin-Alamu | South Africa | 5 |
| Alba Siclari | Italy | 5 |
| ALEX LUO | UK | 5 |
| Alexander | Ecuador | 5 |
| Alexis Varsamis | Greece | 5 |
| alfredo pavel fraire guerrero | Mexico | 5 |
| Amour Lelis | Philippines | 5 |
| Andoni Moreno Urio | Spain | 5 |
| andres mauricio diaz agudelo | Colombia | 5 |
| Ann Nicole Rubin | Philippines | 5 |
| Anna Konstantinidou | Greece | 5 |
| Anna Korou | Greece | 5 |
| Anton Olsson | Sweden | 5 |
| Antonio Grande | Italy | 5 |
| Antony Mburu | Kenya | 5 |
| Aris Varsamis | Greece | 5 |
| Athulya Mohan | UAE | 5 |
| Attus Szalai | UK | 5 |
| Bárbara Ferreira Pereira | Portugal | 5 |
| Batsheva Steinvil Netanel | Israel | 5 |
| Belal Hajjar | Sweden | 5 |
| Benjamín Hurtado Sánchez | Peru | 5 |
| Benoit Cardignac | France | 5 |
| Bushra Salahudeen | UAE | 5 |
| Camilla Ekelund | Sweden | 5 |
| Camille Kounakey | France | 5 |
| CAMILLE MATIRA | Saudi Arabia | 5 |
| Carlos Antonio Dueñas Mejía | El salvador | 5 |
| Catherine Jacob | South Africa | 5 |
| Chandrè Matthews | South Africa | 5 |
| Charles Joshua Villa | Philippines | 5 |
| Chola Chimpampwe | Zambia | 5 |
| Chris Loo | Malaysia | 5 |
| Christian Andreasen | Denmark | 5 |
| Clara sjögren | Sweden | 5 |
| Clément LOEBENGUTH | France | 5 |
| Cosmina Cozma | Switzerland | 5 |
| Dan Sellers | UK | 5 |
| Daniel Franceschini | Argentina | 5 |
| Danielle Cateley | South Africa | 5 |
| Dean Szentes | New Zealand | 5 |
| Deepak Rode | India | 5 |
| Dominik Sałapat | Poland | 5 |
| Eddy Edokpolor | UK | 5 |
| Ellen McNally | UK | 5 |
| Érika García | Spain | 5 |
| Farhan Ahmed | Saudi Arabia | 5 |
| Farzeen Rafay | Malaysia | 5 |
| Fatima Khan | Saudi Arabia | 5 |
| Fawad Mughal | UAE | 5 |
| Frida Raask | Sweden | 5 |
| Ganna Radwan | Egypt | 5 |
| Garette Aaron M. Llevares Jr. | Philippines | 5 |
| Gerda-Liis Kuusk | Estonia | 5 |
| Gerhard Rautenbach | South Africa | 5 |
| Gilmante | Lithuania | 5 |
| Gilyn Nogollos | Philippines | 5 |
| Gloria Lungu | Zambia | 5 |
| Hannah Zeller | Dominican Republic | 5 |
| Hanne Hestbek | Denmark | 5 |
| Harold James Gonzales | Philippines | 5 |
| Hilde Vander Elst | Belgium | 5 |
| Hisham Almalik | Saudi Arabia | 5 |
| ILIE ROXANA MARIA | Romania | 5 |
| Irene Salvador | UAE | 5 |
| Irfan Aurangzaib | UAE | 5 |
| Ishaq Muhammad | Saudi Arabia | 5 |
| Jacqueline Berger | Austria | 5 |
| James Owusu | Ghana | 5 |
| Jeanluis Henriquez | Spain | 5 |
| Jelly Pasculado | Philippines | 5 |
| Jerzy Konan | Ivory Coast | 5 |
| Jessica Almendra Meneses Flores | Mexico | 5 |
| Jessica Marie Adayo | Philippines | 5 |
| John Michael | Malaysia | 5 |
| John Paul Mayuga | UAE | 5 |
| Jolina Busano | Philippines | 5 |
| Josephine Laxamana | Philippines | 5 |
| Kai Jiao | Spain | 5 |
| Karabo Mokaba | South Africa | 5 |
| KASSEM | Belgium | 5 |
| Katya Zitelli | Italy | 5 |
| Kay Marika Gahlen | Germany | 5 |
| Keanu McGee | Ireland | 5 |
| Konstantina Sklivanioti | Greece | 5 |
| Konstantinos Patsaros | UK | 5 |
| Kooba Samuel | Uganda | 5 |
| Kuuin Kuroshima | Philippines | 5 |
| Kyle Aleen Umayam | Philippines | 5 |
| LAANAYA ABDELHAK | Morocco | 5 |
| Laetitia Ganglmair | Austria | 5 |
| Leo Williams | Nigeria | 5 |
| Leonardo Vazquez | Argentina | 5 |
| Lesego Sehoana | South Africa | 5 |
| Letizia Matrone | Italy | 5 |
| Lina Zadrima | Greece | 5 |
| Loo Pui Keng | Malaysia | 5 |
| Luis Alonso Gonzalez Garcia | Mexico | 5 |
| Luis Fernando Ferreira | Brasil | 5 |
| Luvo Mtati | South Africa | 5 |
| Lwazi Radebe | South Africa | 5 |
| Mahlomola phala | South Africa | 5 |
| Manoj Kumar | India | 5 |
| Mansi Mulchandani | Spain | 5 |
| Marc | Spain | 5 |
| María de los Angeles Sánchez | Spain | 5 |
| Maria González | Costa Rica | 5 |
| Maria Niljon | Sweden | 5 |
| Maribel Conceição Gomes | Portugal | 5 |
| Marios Mazarakis | Greece | 5 |
| Marisa Salvatrice Ferriolo | Italy | 5 |
| Mariya Anwar | Saudi Arabia | 5 |
| Melissa Ds | Italy | 5 |
| Mihhail Gruzdev | Estonia | 5 |
| Milangi Zarzuela | Dominican Republic | 5 |
| Minchu ks | Saudi Arabia | 5 |
| Mizanur Rahman Akand | Bangladesh | 5 |
| Mohammed Abdul Gaffar | UAE | 5 |
| Mónica Navarrete | Mexico | 5 |
| Mordecai Will | Uganda | 5 |
| Mpho Munyaliwa | South Africa | 5 |
| Muhammad Akram | UAE | 5 |
| Myrto Georgiadou | Greece | 5 |
| Nas Ma | Netherlands | 5 |
| Natalia Gonzales | Costa Rica | 5 |
| Nelson Jesus | Portugal | 5 |
| Nicole Stolker | Netherlands | 5 |
| Nida Pervez | UAE | 5 |
| Niki Touli | Greece | 5 |
| Ni'mah Ahmed | UAE | 5 |
| Nita Amalia | UAE | 5 |
| Nourhan hesham mohamed | Egypt | 5 |
| Núbia Luiza Lataliza Carvalho | Brasil | 5 |
| Nuria Herrera | Spain | 5 |
| Olayiwola Rukayat Olayinka | Nigeria | 5 |
| Omoefe Andrew Agbahomovo | UK | 5 |
| Pasqua Convertini | Italy | 5 |
| Patience Lamisi Fiakumah | UAE | 5 |
| Patricia Mabel Saconi | Italy | 5 |
| Patrick Bashizi | Norway | 5 |
| Peter James | UK | 5 |
| PETER MUNENE GAKURE | Kenya | 5 |
| Plai Ioana Diana | Romania | 5 |
| Pontsho Mashego | South Africa | 5 |
| Rakesh Prasad Gupta | UAE | 5 |
| Raquel Martínez Jarana | Spain | 5 |
| Rashmi Pokale Sreenivas | India | 5 |
| Rebecca Marchi | Italy | 5 |
| Redwanul Amin | Italy | 5 |
| Rohit Verma | India | 5 |
| Roy Ng | Singapore | 5 |
| Rutendo Angela Ncube | Zimbabwe | 5 |
| Ruth Ann O. Malanum | Philippines | 5 |
| Ruth Silverio | Dominican Republic | 5 |
| Saba Dhanani | UAE | 5 |
| Saffron Barnes | UK | 5 |
| Samridhi Thakur | India | 5 |
| Samuel Willsmore | UK | 5 |
| Sana Stipniece | Latvia | 5 |
| Sara Lindwall | Sweden | 5 |
| Sara Osman | UAE | 5 |
| Sara Tabelhachmi | Spain | 5 |
| Sarah | South Africa | 5 |
| Sari Nordlund | Finland | 5 |
| Seám O'Sullivan | Ireland | 5 |
| Sebastian Michael Mijel | Malaysia | 5 |
| Sergejs Davletšins | Latvia | 5 |
| Shah Abdul Aziz | UAE | 5 |
| Sibusiso Ndlovu | South Africa | 5 |
| SIDIROPOULOS CHRISTOFOROS | Greece | 5 |
| SITI NURHIMAYAH | Malaysia | 5 |
| Stamatia Sarrimavrogeni | Greece | 5 |
| Stefan Stankovic | Serbia | 5 |
| Susanne Ogunleye | Nigeria | 5 |
| swati garg | UAE | 5 |
| Søren Wagner | Denmark | 5 |
| Thabelo Jannik | South Africa | 5 |
| Tshego Matlala | South Africa | 5 |
| Tshepho Makati | Botswana | 5 |
| TSITSIRIGKOU SOFIA | Greece | 5 |
| Uche Ezeh Lawrence | Nigeria | 5 |
| Uzoma Chinonso Augustine | UAE | 5 |
| Valiant Khoza | South Africa | 5 |
| Vanessa Araújo | Brasil | 5 |
| Vânia Juliani | Portugal | 5 |
| Vasileios Tsalis | Greece | 5 |
| Victor Mabayoje | UAE | 5 |
| Wasim Akram | UAE | 5 |
| Yashim Bayacham | Nigeria | 5 |
| Yomma Ahmed salah | Egypt | 5 |
| Yusayrah Hajee | UAE | 5 |
All payments will be made before 22 September 2020, so do not send emails asking for the payment - we will send it.
Make sure that you have a valid Paypal account before payout!
Make sure that you have a valid Paypal account before payout!
We ask Our winners to post a comment in Our Facebook site when they have got their payment (or in Our blog). Then we all know that you have got Your Money. Few winners did this last time.
If you have unsubscribed from Our panel or you never have been a member, you will be removed from the list over winners. This is a competition for members of Triaba.
If you have unsubscribed from Our panel or you never have been a member, you will be removed from the list over winners. This is a competition for members of Triaba.
Tuesday, 9 June 2020
Summer Competition 2020
15th of August 2020 two winners will get 200 US Dollars each. There will also be 200 Paypal payments of 5 US Dollars in the competition. In our New Years Eve competition everyone that joined the competition won!
c) Other places like: Surveypolice, Facebook, foxyrating.com where you can write a review of Triaba
d) Write about us in Your blog, Facebook site etc
Send us a screenshot of your review. You can give from 1 to 5 stars - and yes, you can give 1 star and still be a part of the competition. Write a honest review!
Send an e-mail before 14th of August to support @ triaba.com with the following information:
1) In the Heading of the e-mail to us, Write: Summer competition 2020
If you lives in a country were Paypal is not working, we are sorry to inform that you can not be a part of this competition.
In order to join Our competition, you must:
- be a member of one of our survey panels
- be a member of one of our survey panels
- have a valid Paypal account
- have completed (or tried to complete) at least 1 survey in May, June, July or August 2020. If you recently have Joined Triaba and have not received any survey invitations, you can join the competition.
- have completed (or tried to complete) at least 1 survey in May, June, July or August 2020. If you recently have Joined Triaba and have not received any survey invitations, you can join the competition.
- Posted a review at either:
a) Trustpilot
b) Google - https://g.page/Triabasurveys/reviewc) Other places like: Surveypolice, Facebook, foxyrating.com where you can write a review of Triaba
d) Write about us in Your blog, Facebook site etc
Send us a screenshot of your review. You can give from 1 to 5 stars - and yes, you can give 1 star and still be a part of the competition. Write a honest review!
Be aware that if you unsubscribe from Triaba before the competition ends, you will be deleted from the competition.
Send an e-mail before 14th of August to support @ triaba.com with the following information:
1) In the Heading of the e-mail to us, Write: Summer competition 2020
2) Your Name
3) Your Postal/Zip code (not all countries have this)
4) Your Country
5) Your e-mailaddress (The email you use MUST correspond to the e-mail address you use in the Triaba survey panel)
If you do not provide this information in the email, step 1 to 5, you will not be a part of the competition.
If you lives in a country were Paypal is not working, we are sorry to inform that you can not be a part of this competition.
Monday, 6 January 2020
Here are the Winners in our New Years Eve Competition
First the 2 winners of 200 USD:
30 winners of 10 USD:
9 Winners of 10 USD review competition:
And finaly 5 USD to everyone that sign up for Our competition:
Congratulation everyone and a Happy New Year!!
All payments will be made before February 2020, so do not send emails asking for the payment - we will send it.
Make sure that you have a valid Paypal account before payout!
We ask Our winners to post a comment in Our Facebook site when they have got their payment (or in Our blog). Then we all know that you have got Your Money. Few winners did this last time.
If you have unsubscribed from Our panel or you never have been a member, you will be removed from the list over winners. This is a competition for members of Triaba.
If you have unsubscribed from Our panel or you never have been a member, you will be removed from the list over winners. This is a competition for members of Triaba.
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