Recommendations for how to answer surveys

We kindly ask that members read each question carefully, review all answers before making a selection, ensure you are fulfilling all the requirements correctly before proceeding to the next page, take your time, and do not speed through the pages or the survey as a whole.   Clients love detailed feedback they can use for their studies! If asked to provide your thoughts (typed answers) on a subject, give thoughtful answers, go into as much detail as possible, rather than typing a few words/lines, providing answers that do not make sense or answers that do not pertain to the question presented to you.   Enter real information that is your own. Try not to repeat the same answers such as "Don't Know/None of the above" all the time unless it actually applies to you. Please try to limit your selections to those that apply to you personally and/or those in your household (not the entire family).   Thank you for your time and attention in this matter.

Emergency Maintenance - All Cint Products

Cint will be conducting an emergency 6 hour maintenance window today (28th of September) at 16:00 UTC . During this time, all Cint products including, but not limited to Access; Access Pro; Connect; Engage; Track; Supplier API; Buyer API; Profiling data API; Panelist portal; Email services; Insight exchange; Survey router; OpinionApp will be taken offline, due to an infrastructure platform migration and upgrades. Cint anticipate the outage to last up to 6 hours. We recommend that you don't start any projects on the day of the outage.

During this downtime, the following will be impacted:

· All Cint products – Including Access; Access Pro; Engage; Tracker and Connect will be unavailable. Surveys in process will be paused.

· Cint will update the status page at the beginning of maintenance and again when maintenance is completed. 

Start time

Sep 28, 16:00 UTC

Estimated duration

6 hours

Delay in Virtual VISA Debit Card Payments

Dear Panelists,

We have been informed by Cint that they are experiencing an issue obtaining Virtual VISA codes and unfortunately, this is causing a delay in our processing of Virtual VISA transactions.

Please know they are working as quickly as possible to resolve this issue.

We will update this article as soon as new information becomes available.

Our apologies for the inconvenience this delay is causing you.

New payment options in our US panel

We are pleased to announce that we have added a new payment option called GiftCard PASS for United States panelists.

What is GiftCard PASS?
GiftCard PASS allows panelists to choose a gift card they would like to redeem their rewards from a list of available options.

What brands are included in the GiftCard PASS?

We have included some of the most popular brands panelists can choose from to redeem their GiftCard PASS reward.

• Amazon.com Gift Card
• AMC Theatres eGift Card
• Best Buy eGift Card
• Dunkin Donuts eGift Card
• Google Play eGift Card
• Grubhub eGift Card
• Lowes eGift Card
• REI eGift Card
• Starbucks eGift Card
• Target eGift Card
• The Home Depot eGift Card
• Walmart eGift Card

How do panelists redeem their GiftCard PASS?
We have created a how-to article with instructions on how they can redeem, please share the below article with your panelists.

https://cint.zendesk.com/hc/en-us/articles/5731433003165-How-to-claim-your-GiftCard-PASS-reward

Payment Options in Turkey

We are pleased to inform you that we have added Amazon Turkey as a payment option, this is enabled and panelist can redeem their rewards using this option if they wish.

Yemeksepeti is expected to be available again by the end of this week. Also, we are continuing to work on adding Carrefour TR Gift Card as another payment option and hope to have it added soon. Trendyol is still ongoing but progressing.