Wednesday, 16 December 2020

Google email problem - email invitations Cint send out are bounced by the email server

Are you using gmail in our Survey Panel? Then you probably have found out that you are not able to log in to your account.

A lot of our members with gmail account are for the moment affected by the server problem at Google and all emails to an gmail account will reurn this message: failed: host gmail-smtp-in.l.google.com (74.125.205.27) said: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces.


When a survey is sent to a member with gmail, the email invitations Cint now send out are bounced by the email server.


If Cint have sent you an survey invitation the last couple of days when the Google server were down, your gmail accounts have been marked as a bad email by SendGrid (email delivery platform used by Cint). And because the email were bounced by the email server (Google) the email was blocked by SendGrid.

We have contacted Cint and asked them to find out if they have a quick fix for this (automatic restore all affected accounts) or give us a list over all members affected.

If you are not able to log in to your Triaba account, contact Cint zendesk;  https://cint.zendesk.com/hc/en-us and tell them to activate your account again. You can also send us an email (support @ triaba.com) and we will contact Cint. The fastest option is to contact Cint directly.

 

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