Gmail problem

Many members with an gmail have not been able to log in to their account the last couple of days. Cint says that the problem should be solved today (Friday 18th of December). 

The reason for the problem was the server problem Google faced a couple of days ago. When surveys were sent to members with gmail accounts, they were returned to sender (Cint) with message that the account did not exist. 

PayPal Problem solved

Cint are making progress resolving this and most panelists will be paid in the next couple of days (half of missing transfers were cleared over the night). 

We are truly sorry for this, but hopefully this will not happen again.

New Payment Option in our Russian panel - Ozon.ru

Ozon.ru

Интернет-магазин OZON— низкие цены на миллионы товаров! Электроника, одежда, косметика, книги, зоотовары, продукты и многое другое. 

Ваш виртуальный подарочный код Ozon.ru будет отправлен прямо на ваш адрес электронной почты, как правило, в течение 1 дня.

Посетите ozon.ru и создайте аккаунт, чтобы узнать больше

НАИМЕНОВАНИЕ ПЛАТЕЖА	МИНИМАЛЬНАЯ СДЕЛКА	МАКСИМАЛЬНАЯ ЗА СДЕЛКУ
Cint - Giftery Card (Giftery Card Russia)	300.00 RUB	300.00 RUB
Cint - PayPal (PayPal Russia)	300.00 RUB	300.00 RUB
Cint - Ozon (Cint - Ozon.ru)	300.00 RUB	300.00 RUB

New Payment Option in our US Panel - Virtual Visa Debit Card

Our US members can now also choose Virtual Visa Debit Card as a payment option.

With a Virtual Visa Debit Card, you can access your funds 24/7 and make purchases at millions of locations that accept Visa.

A Visa Debit card works basically like a check. The amount of your purchase is deducted directly from your checking account.

PayPal problem again

We're really sorry to have to let you know that we are experiencing difficulties with Paypal again after just a couple of months of the facility being restored.

Since the beginning of December Cint have seen delays in their bank transfers being processed. The last bank transfer reflected in their Paypal account on the 11th December after 9 days delay. We are now waiting on 6 bank transfers dating back to 4th December (13 days delay so far).

Cint are in touch with Paypal at the moment to resolve this. Their policy is not to start a trace on bank transfers until 30 days have elapsed, but given past performance they have agreed to start an investigation now.

We have been working to find alternatives to Paypal that will not run into the same chronic problems. We have focused on finding solutions that are as close to cash as possible, but which can be administered in Cint's system as vouchers. Today we have added a new Virtual Visa Debit Card reward in our US panel and will be adding this in EUR in the New Year. We have also added a new reward for Russia (Ozon.ru) due to specific regulatory issues with Paypal in that country. 

Google email problem - email invitations Cint send out are bounced by the email server

Are you using gmail in our Survey Panel? Then you probably have found out that you are not able to log in to your account.

A lot of our members with gmail account are for the moment affected by the server problem at Google and all emails to an gmail account will reurn this message: failed: host gmail-smtp-in.l.google.com (74.125.205.27) said: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces.

When a survey is sent to a member with gmail, the email invitations Cint now send out are bounced by the email server.

If Cint have sent you an survey invitation the last couple of days when the Google server were down, your gmail accounts have been marked as a bad email by SendGrid (email delivery platform used by Cint). And because the email were bounced by the email server (Google) the email was blocked by SendGrid.

We have contacted Cint and asked them to find out if they have a quick fix for this (automatic restore all affected accounts) or give us a list over all members affected.

If you are not able to log in to your Triaba account, contact Cint zendesk;  https://cint.zendesk.com/hc/en-us and tell them to activate your account again. You can also send us an email (support @ triaba.com) and we will contact Cint. The fastest option is to contact Cint directly.